Customer Service

Do you ship to my country?

Yes, we ship globally.

How long will it take for my order to arrive?

Most orders are dispatched within one to five working days. Once your order has been dispatched it will takes one to three working days to be delivered to UK addresses, 5 – 10 working days to be delivered to European addresses approx two or three weeks for all other countries.

Can I cancel my order after it has been placed?

If you wish to cancel an order you’ve placed please send a message as soon as possible using the contact form on this site and we will arrange to cancel the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.

When am I charged for my order?

All credit card and debit card transactions are debited at the time you submit your order on the store.

What are your shipping rates?

Shipping rates will be shown in full before you confirm your order and will vary depending on item value and delivery destination.

Can I return my order?

We offer a money back guarantee on all our products. If you buy anything and decide within seven days that you don’t want it all you have to do is let us know via the contact form on this site and send it back to us in mint condition and we’ll refund you the cost of the items.
Please send returns to our fulfillment partner Sandbag Limited, P.O.Box No. 2656, Reading, RG1 8XR UK within 7 working days of the item being received.

What should I do if some of my order is missing?

There can be a several reasons why you may receive your order with some items missing. The usual reason is that your order has been sent out in more than one package and you haven’t received them all yet. Another cause is that one of the items you ordered was unavailable and so we have refunded you for that item. The final reason for your order missing items is that we have made a simple mistake while picking your order. If you discover that your goods are missing you should send us a message using the contact form on this site.